Tech Manager Pledge Only Checklist:

Prior to the event ensure you review the Event Summary, if you have any questions prior to or during the event, call or message your Givergy rep

Set up your tech desk first (server, UPS, leaderboard, control laptop (if applicable)
Test the event and leaderboard based on the event summary
Ensure totalizer populates correctly
Notifications (payment or client payment collection messages)
Leaderboard Sequences and pop ups display correctly
Once the testing on the server is complete, start planning your network layout (if applicable)
Label the network diagram where APs will be placed and write the MAC address for each AP
Set up your wireless network (DO NOT FORGET TO TAPE ANY CABLES GOING ACROSS DOORWAYS)
Log into Ruckus Controller; verify with your network diagram that all of the APs used are online and connected
Test the coverage with a tablet and make sure there are not any dead zones (test by placing donations and registering a new guest)
If check-in is used, ensure you test the coverage and check-in tablets (if applicable)
Once you are finished with testing, ensure you have taped all of the cables and start cleaning up the tech desk
Test the leaderboard once more to make sure everything is up and running
Start cleaning tablets
Set up your tech desk first (server, UPS, leaderboard, control laptop (if applicable)

To be completed before tablets are put on tables
Pins Numbers Off
Configuration - Settings - Scroll down to App Settings - Login Method - Change to Name Only - Hit Save
Ts&Cs off
Configuration - Guest Details - deselect Show T&C, hit save
Minimum only on all pledge levels except "Donate Any Amount"
Pledges - Click on individual pledge levels - tick 'Minimum Only', hit save.
As above, important this isn't done on donate any amount if guests are supposed to be able to input desired amount
Skip details page
Pledges - Click on individual pledge levels - tick 'Skip details page', hit save.
If phones are being used also, it's worth checking that Pre-Authorization is turned off and Givergy collects is off for Pledges
Both on Campaign Settings. Scroll down and ensure Pre-Authorization is not ticked as a feature and continue scrolling down on Campaign Settings to see the same under Pledges - Givergy Collects, hit save.

Tidy up the tech desk and get ready for the event
Check the Ruckus controller every 20 minutes to make sure all of your APs are connected (if applicable)
Check the Ubiquiti wireless bridges (if applicable)
Monitor the following list:
Leaderboard(s)
Event timings (always set end date a year ahead to avoid the event closing automatically)
Prepare payment collection laptops (if applicable)
Review any last-minute event timing changes with EM
Export event and upload to https://can.givergy.com/manage (or US, UK, HK etc)
If payment collection is being used, double check that Stripe is selected as the payment method (under Configuration settings), payment link notifications are enabled and then send the payment link to guests or charge credit cards; refer to event summary
Check in with your Event Manager during payment collection to ensure everything is running smoothly
If payment collection is not being used, double check that payment method is set to “none”, client payment collection notification wording is correct according to the event summary and then send it out to guests (if pre-auth, charge cards prior to sending link)

Review with EM if payment is complete
Review with EM if feedback is complete
Start breakdown; if too many guests are still around then wait
Count tablets with the EM and make sure everything is accounted for; record any missing tablets (if there are any tablets missing ensure you fill out the ‘Missing Tablet Form’, give to the venue/client and note in your feedback
Account for all tech equipment used
Fill out tech feedback form before leaving the venue Account for all tech equipment used
Clean up and leave tech desk in orderly state

Upon Arrival